Level 2 Diploma in Customer Service

Course Code: L2-DCS-IACourse level: Undergraduate/ Customer Service Award: Diploma

  • Online
  • Assignment based Learning
  • Flexible
  • Smart Learning

About this course

This qualification is designed for those who have or will have frequent contact with customers as part of their job role and responsibility. It is designed to develop learners’ knowledge, understanding and skills to work effectively in a customer service role and equips them to enter in to employment in a customer service role. The units incorporate recognised customer service terminology and cover up to date techniques and mediums for the delivery of customer service, including online services and social media. Employers have been consulted throughout the development to ensure the content of the qualification is full and relevant to nsure learners are occupationally competent in the workplace.

  • Same qualification as on-campus students
  • Recognised qualification and accepted worldwide for further education.
  • Assessments via assignment submission/ course work.
  • You study on-line at your own pace
  • No IELTS/ GMAT or English test required.

  • Who is this course for?

    Learners who achieve this qualification could progress into or within employment in a number of customer service roles and/or continue their study in this or other areas. Learners who complete this qualification may go on to further study in related areas such as:
    Level 3 Diploma in Customer Service
    Level 2 Diploma in Team Leading


    Why Online ?

      With LearnUNI you get following advantages of studying on-line.
  • Affordable - Most of our programmes offer flexible fee payment plans. Enrol with minimum investment, pay in interest free instalments.
  • Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions
  • Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. The online delivery enables you to download the lecture notes, submit assignments wherever you are.
  • Assessments - Assessment is via assignment submission/ course work. There are NO exams.
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    Have a question?

    We are ready to help! If you have any questions regarding the course contents please contact admissions@learnuni.com