Course Description
Level 2 Diploma in Public Services and Operational Delivery is 37 credits qualification, mandatory units worth 20 credits and choose any units from optional to make minimum 17 credits. It is designed to provide public sector experience to learners to develop professions to deal with public services and to enhance knowledge and skills.
This qualification covers work based learning and will provide a concrete, sector-based emphasis on practical skills development alongside the enhancement of knowledge and understanding in public sector .It also provides sector and their national recognition for public to deal with this required for employment.
- Same qualification as on-campus students
- Recognised qualification and accepted worldwide for further education.
- Assessments via assignment submission/ course work.
- You study on-line at your own pace
- No IELTS/ GMAT or English test required.
Who is this course for?
Students will gain skills to assist them in the workplace. Possible career paths: Army officer, RAF officer, Civil Service, Dealing with public carriage office.
Duration+
Delivery+
Entry Requirements+
In order to apply you should have meet one of the entry requrement given below:
- Secondary education equivalent to three GCSEs and two A-Levels
Course Content +
Mandatory Units
- Maintain data security in own area of responsibility
- Work safely in public service
- Maintain competence, knowledge and standards of conduct in public service
- Work as a team member to deliver public service
- Recognise diversity when delivering customer service
Optional Units
- Manage information
- Process information about customers
- Deal with gaps, errors and irregularities in information
- Deal with customers using bespoke software
- Use questioning techniques when delivering customer service
- Deal with customers face to face
- Deliver customer service to difficult customers
- Resolve customer service problems
- Promote additional services or products to customers
- Calculate correct amount of liabilities or entitlements
- Inform the customer of the debt or entitlement
- Support customers using self-service technology
- Carry out follow up activities for public service customers
- Processing customers’ financial transactions
- Deal with customers in writing or electronically
- Provide technical advice and guidance to customers
- Provide interpretative technical advice and guidance in complex public service cases
- Plan public service visits
- Carry out public service visits
- Maintain personal security and safety, and be alert to the security of others
- Deal with disorderly and aggressive behaviour
- Support customer service improvements
- Deal with customers by telephone
- Operating credit control procedures
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Assessment +
Assessment is through submission of assignments
Fee Structure +
The program is available in following duration modes:
- 6 months - Accelerated mode @ GBP £1250
- 9 months - Standard mode @ GBP £950
Accreditation +
British Awarding Association (BAA)
Fee payment plans +
The program is available in following duration modes:
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● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
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How to apply? +
Simply follow the 2 steps given below to enrol:
1. Fill enrolment form on-line at https://www.learnuni.com/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)
Why Online
With LearnUNI you get following advantages of studying on-line.
- Affordable - Most of our programmes offer flexible fee payment plans. Enrol with minimum investment, pay in interest free instalments.
- Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions
- Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. The online delivery enables you to download the lecture notes, submit assignments wherever you are.
- Assessments - Assessment is via assignment submission/ course work. There are NO exams.
Course rating
5.00 average based on 1 rating
