• 6 months
• 9 months

Online

In order to apply you should have meet one of the entry requrement given below:

• Secondary education equivalent to three GCSEs and two A-Levels

Mandatory Units
- Maintain data security in own area of responsibility
- Work safely in public service
- Maintain competence, knowledge and standards of conduct in public service
- Work as a team member to deliver public service
- Recognise diversity when delivering customer service

Optional Units
- Manage information
- Process information about customers
- Deal with gaps, errors and irregularities in information
- Deal with customers using bespoke software
- Use questioning techniques when delivering customer service
- Deal with customers face to face
- Deliver customer service to difficult customers
- Resolve customer service problems
- Promote additional services or products to customers
- Calculate correct amount of liabilities or entitlements
- Inform the customer of the debt or entitlement
- Support customers using self-service technology
- Carry out follow up activities for public service customers
- Processing customers’ financial transactions
- Deal with customers in writing or electronically
- Provide technical advice and guidance to customers
- Provide interpretative technical advice and guidance in complex public service cases
- Plan public service visits
- Carry out public service visits
- Maintain personal security and safety, and be alert to the security of others
- Deal with disorderly and aggressive behaviour
- Support customer service improvements
- Deal with customers by telephone
- Operating credit control procedures
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Assessment is through submission of assignments

The program is available in following duration modes:

• 6 months - Accelerated mode @ GBP £1250
• 9 months - Standard mode @ GBP £950

British Awarding Association (BAA)

The program is available in following duration modes:

Simply follow the 2 steps given below to enrol:
1. Fill enrolment form on-line at https://www.learnuni.com/enrolment-form/start.html
2. Pay enrolment fee of GBP £10
(This can be paid online using credit or debit card)